Job Description

Job Description

For more details, please connect with Afra Aleem at 609-371-5400 Ext 112 or email her at afraa@vgroupinc.com

Job Title: Help Desk

Duration: 10 Months

Location: Conyers, GA 30013

Position Type: Contract

Interview Type: In person

Ceipal ID: SGA_HD574_AF

Required Skills:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college (2 Years)
• Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. (2 Years)
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved. (2 Years)
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. (2 Years)
• Answer user inquiries regarding computer software or hardware operation to resolve problems. (2 Years)
• IT Help Desk Call Center exp (2 Years)

Preferred Skills:

• Bilingual - Spanish

V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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