Job Description

Microsoft Dynamics 365 Systems Administrator & Developer

The primary responsibility of the Microsoft Dynamics 365 System Administrator will be to provide support for the system configuration, upgrade, security administration, change management, monitoring, auditing, and integrations for Hampton Roads Transit's Microsoft Dynamics 365 Finance and Operations system components.

The Microsoft Dynamics 365 System Administrator will also be responsible for working with the team to design, test, and implement technical solutions to support needed integrations, reporting, forms, and customizations as defined by business requirements.

Essential Job Functions:

• Manage all levels of system administration support for all Dynamics 365 environments.
• Manage release management and change management processes for Dynamics 365.
• Manage upgrade/update support.
• Coordinate and perform database refreshes.
• Monitor and communicate maintenance notifications.
• Monitor performance of Dynamics 365 environments.
• Deploy and manage developer environments.
• Assist to maintain, and test system configurations and workflows.
• Manage and maintain system integrations to other internal and external systems.
• Assist to maintain software licenses, user access, and security roles.
• Provide as needed support for troubleshooting and remediation of technical issues.
• Manage and coordinate with Microsoft through to resolution raised system issues.
• Assist with administrative support for other ERP systems.
• Assist with development and reporting efforts in Dynamics 365.
• Work with functional and technical teams to understand and gather requirements to design and develop modifications and extensions to Microsoft Dynamics.
• Use of Microsoft Dynamics development and reporting tools to design, develop, and test customizations, integrations, and reports.
• Create requested documentation supporting system design, development, and testing.
• Perform maintenance and development work in a manner that is consistent with company standards and procedures.
• Manage records created and received in compliance with Records Management Policies and Procedures.
• Perform all other related duties as required.

Required Knowledge, Abilities, and Skills Essential to Job Functions:

• Technical experience in D365 Systems Administration and Configuration
• Technical functional knowledge in one or more of the following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory
• Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.
• Collaboration, analytical, and teamwork skills. Demonstrated ability working in a collaborative and transparent environment.
• Ability to mentor team members and transfer knowledge to others
• Must be technically and functionally oriented (good problem solving and troubleshooting skills), excellent communication skills (both written and verbal), self-motivated, self-directed, good multi-tasking skills, quality oriented, flexible, and committed to successful on-time completion of tasks.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

• Microsoft Dynamics

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager, and/or the Safety Department.

Qualifications:

Training and/or Education:

BS in Computer Science, Management Information Systems, Information Systems, or Related Technical Field

Required Experience:

• 4+ combined years' experience as Microsoft Dynamics System Administrator on AX 2012 and D365
• 3+ years of proven expertise in system auditing
• 3+ years' experience with set-up and managing integrations with Microsoft's Recurring Integration Scheduler
• 3+ years' experience with printer configuration D365
• 3+ years of proven expertise in user authentication, user authorization, and data security
• 2+ years proven knowledge and experience with user roles and Security in AX / D365
• 3+ years of proven expertise customizing Microsoft Dynamics. Including 1+ years of development experience on AX 2012 and/or D365 with Microsoft Visual Studio.
• 3+ years creation and maintenance of various AIF Services for Microsoft Dynamics Integration with minimum 2 years on AX 2012 and/or D365.
• 3+ years proven experience creating and updating custom reports in utilizing the following reporting tools: Management Reporter, BI Cubes, SQL Server Report Builder, other available tools.
• 3+ years of experience with Microsoft Dynamics Workflow.
• 2+ years proven experience creating and modifying forms with SSRS.
• 4+ Superior technical proficiency with SQL for reviewing data, troubleshooting, developing user reports, and testing/validating source system data.
• 2+ years of technical experience with .NET C#, X++ or other OOP programming language

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties will require working weekends and Holidays.

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