Job Description

Summary Mercy Medical Center, recognized as one of America’s Most Trustworthy Companies (Newsweek) and one of America’s Best Midsize Employers (Forbes) in 2024, is hiring a Practice Manager! Come join our family of dedicated professionals! Military veterans are also encouraged to apply! Responsibilities The Hoffberger Breast Center at Mercy in Baltimore is a renowned, nationally accredited breast center with award-winning programs and doctors. The Breast Center’s comprehensive care is thoughtfully designed for women undergoing the journey to overcome breast disease. We are seeking a Practice Manager that will oversee daily operational activities of a high volume practice at our practice locations. The Practice Manager is responsible for office procedures, facilities management, equipment maintenance, processes invoices for payment, and supervision of staff. Leadership: Assists with hiring of new employees. Orients and trains new employees. Contributes to employee performance evaluations. Schedules staff and reviews time sheets for accuracy. Counsels and/or administers disciplinary action to employees as necessary in keeping with Mercy policies. Brings a focused, calming influence to crisis situations and assists with the direction of the appropriate action. Encourages and supports others to work cooperatively to accomplish tasks by engaging others in problem solving processes to identify improvement opportunities and achieve solutions. Day to day responsibilities include, but are not limited to: Serves as liaison between staff, providers, patients and others, accurately communicates information between all parties. Greets, screens, interviews and assists patients and visitors to the practice according to office guidelines. Consistently and accurately documents and communicates appropriate medical information to patients, physicians/providers, staff members and ancillary care providers in an understandable manner. Oversees and supports staff who are required to answer multiple, busy phone lines by the third ring, assist callers and take messages and/or delegate calls as appropriate. Oversees and supports staff who use computer system for scheduling, patient registration, charge and payment entry inquiries, inter-departmental communication and document preparation and prints encounter forms, lab slips, patient receipts and other information as needed. Oversees and supports staff who accurately schedule appointments for physician according to practice requirements and needs and confirms appointments. Review patient demographic information for completeness and accuracy, makes follow-up inquiries as appropriate, determines patient co-payment,reminds patients of unpaid balances and updates computer master record. Oversees and supports staff who collect patient co-payment, unpaid balances and other self-pay amounts, properly maintain daily patient sign-in logs,charge and payment logs and accurately and efficiently comply with practice protocols to insure the capture of all billable revenue on a daily basis. Maintains a current working knowledge of HMOs, managed care plans, and other third party payor regulations in the management of patients of the practice. Oversees the effective and efficient administration of a quality referral system. Oversees and supports staff who are required to file and pull medical records, and accurately maintain medical records in a neat, organized manner as defined by practice guidelines. Follows day end closing procedures: assures cash collected is kept safely stored until deposited, and accurately maintains batch control records. Applies principles of growth and development when providing individualized care Requirements Education: Bachelors degree preferred (high school diploma/GED required) Experience: Minimum of 2 years experience in medical office setting. Management and supervisory experience preferred. Knowledge of medical terminology & surgical scheduling Knowledge of HIPEC surgical scheduling preferred. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and “catch up” provision Paid Time Off (PTO) & company paid holidays Tuition reimbursement Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas. #J-18808-Ljbffr Stella Maris

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