Job Description

Job Description Job Description Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: This position is responsible for service support of our Caterpillar Power Systems Rental HVAC Product line. Duties will include the maintenance, install, and troubleshooting of air conditioners 1-80 ton, air handers, chillers 100-500 ton, and diesel heaters - Emphasis on HVAC and Chiller repair experience. General Description of Responsibilities (other duties may be assigned): Provide support for YPS Rental products through technical evaluations, troubleshooting, and problem solving. Repair and maintain YPS rental fleet to include mobile generators, air compressors & temperature control equipment. Provide guidance, assistance, and training to service technicians and customers as requested. Communicate cost, service and reliability issues from Shop and Field to office personnel. Write full reports on findings from field service events, with detailed, clear, concise information. Communicate daily clear comprehensive reports regarding assigned units. Represent the Power Systems Rental group in the shop and field. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should be able to understand basic features and benefits on all building construction products and be able to accurately articulate this information to the customer, both over the phone and in person. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: High school diploma or related equivalent required Three years of “Rental Product” experience or accepted alternate Required Qualifications/Skills: Microsoft Office Software proficiency Able to read electrical schematics and equipment mechanical drawings Experience with Diesel engines, Air Compressors and Temperature Control products. Good working knowledge of power generation components, compressed air systems and fuel systems. Excellence at managing Customer relationships High level of responsiveness, and a strong proactive attitude to problem solving Ability and motivation to learn quickly. Excellent written and oral communication skills. Desire and aptitude to perform hands-on work. Ability to think and reason for one’s self Preferred Qualifications/Skills: Technical Degree or Certification a plus Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities zr

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