Job Description
Job Description
Job Description
We are seeking an experienced and results-driven Travel Agency Manager to lead our team of travel agents and oversee all travel operations. The ideal candidate excels in staff development, travel industry knowledge, and operational management, ensuring clients receive exceptional service while driving account growth.
Responsibilities:
Lead, supervise, and mentor all travel agents to ensure high-quality service and competency at every level.
Manage staffing, including scheduling, vacations, familiarization tours, and business trips.
Develop and implement staff training programs covering sales, products, vendors, and agency operations.
Monitor and analyze agency sales, providing reports and adjusting strategies to maximize productivity and revenue.
Plan and execute travel promotions, events, and client engagement initiatives, including cruise nights and travel fairs.
Maintain up-to-date knowledge of industry trends, airline and hotel programs, and preferred suppliers; communicate updates to staff.
Manage vendor relationships, including airlines, cruise lines, tour operators, and wholesalers.
Oversee travel booking systems, contracts, and enhancements, ensuring staff are trained on updates.
Support business development by extending sales to established accounts and assisting in new account solicitation.
Perform duties of a senior travel agent as needed.
Ensure compliance with all policies, procedures, and service quality standards.
Perform additional duties as assigned.
Qualifications:
Proven experience in travel management:
No degree: 10+ years in the field
Bachelor’s degree: 5+ years in the field
Master’s degree: 1+ year in the field
Thorough knowledge of travel agency principles, airline systems, and hospitality industry practices.
Strong administrative and management skills, including delegation, prioritization, and staff motivation.
Excellent communication, customer service, and interpersonal skills.
Knowledge of laws, regulations, and compliance related to travel services.
Ability to plan, instruct, and assess training programs for individuals and groups.
Strong analytical, mathematical, and problem-solving abilities.
Proficient in travel booking software and Microsoft Office.
Ability to work independently and collaboratively in a team environment.
Flexible schedule including evenings and weekends as required.
Ability to sit at a desk and work on a computer for extended periods; able to lift up to 20 lbs.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1572
Company Description
This company offers growth and a great group of people to work with.
Job Tags
Temporary work, Work at office, Flexible hours, Night shift, Afternoon shift,